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The Pathways to Success with Julian Placino

Julian Placino is a recruiter turned success speaker, show host, and media entrepreneur. The Pathways to Success is a show dedicated to helping viewers find their pathway to success by having conversations that educate, inspire, and transform with the world's greatest leaders. The show has featured company founders, CEOs, New York Times best-selling authors, TEDx speakers, professional athletes, and prodigious entrepreneurs.
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Now displaying: February, 2022
Feb 1, 2022
Dave is a customer experience consultant, helping you create experiences your customers can’t wait to tell Mom about over Sunday brunch (or FaceTime).

Even in the stodgy world of B2B, where we all pretend to be emotionless corporate robots, your customers are still beautiful, proud, slightly-neurotic humans who will shake out the corporate piggy banks for more Mom-worthy experiences.

Dave’s proudest moments on a project involved flying 4,768 miles, driving hundreds more, and surviving a high-speed Uber ride down Bourbon Street to collect “Voice of the Customer” feedback for a B2B SaaS company. Using that insight, he transformed the customer support experience and made the company $991k in annual recurring revenue.

He won the 2020 North American Customer Centricity Award for that project, a chunky black mini-monolith he still uses as a bookend to hold up his dog-eared copy of Matt Dixon’s Effortless Experience.

Dave lives in Grapevine, Texas, with his lovely wife and three adorable screaming children. He’s hiked eleven National Parks and has fifty-two more to go.

Topics:
- Customer Experience (CX)
- Leadership (Leading By Influence, Emotional Intelligence)
- Curiosity (Lifelong learning, developing super-powers)

Connect with Dave:
www.seatoncx.com
www.daveseatonleadership.com
www.linkedin.com/in/daveseaton
www.twitter.com/seatoncx

Pathways to Success is brought to you by:
CityCentral: https://citycentral.com/ (Promo Code "Pathways" for 50% off first 3 months) 
DeadSoxy: https://deadsoxy.com/?ref=pathways (Promo Code "Pathways" for 30% off)
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